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Re: Problems with Intel Graphics Driver 20.19.15.4463

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Hi,

 

We encounter the same problems with Surface Pro 4 tablets and external displays.

External displays suddenly turn black when they are connected to the Surface dock and we see many crashes in the dwm.exe process.

We have 50 devices in the last 7 days who encountered this issue.

It seems to be a known issue since a few months now.

https://answers.microsoft.com/en-us/surface/forum/surfpro4-surfdrivers/intel-graphics-driver-2019154463-on-surface-pro-4/de02a768-3b10-4d09-bb65-bbdc864a70e0

 

Do you know how to fix this issue ?


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